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candace_wilson
I'm New Here 
Oct 02, 2023 I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
1 answer
Teja
Community Leader 
Oct 03, 2023 Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Welcome to Atlassian Community!
If you want to start the SLA only when the issue is assigned to the agents, you can configure the same in SLA conditions as shown below -
Thanks,
Tejaswini
candace_wilson
I'm New Here
Oct 03, 2023 I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
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