Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Report on Request Type

Hi there, 

I'm trying to build a report that will look at an issue type and their associated request types. For example:

ISSUE TYPE A = 8 total 

  • Request Type - Complaint = 2 total
  • Request Type - Compliment = 3 total 
  • Request Type - Help = 3

Can I build something like this? 

1 answer

Hello Jesse

You can do this with a built-in report in VisualScript for Jira.  It is a marketplace app, and you can create reports right inside of Jira dashboard gadgets. 

We have a built-in grid report.  You can select the issue type as the x-axis and the customer request type as the y-axis.  Then in the parameters you can pick which issue types you want to visualize.

This will give you a shape per issue (broken down by request type) or an issue count with hyperlinks.  That is something you can select in the parameters as well.

If you are using on premise Jira Service Desk, the field name is "Customer Request Type", and if you are using cloud it is called "Request Type".  Cloud will not work just yet, as it required a bit more development.  We have it ready for our next release though.

Happy to answer any questions you have.

Best

Evan - Product Manager of VisualScript

Hi Evan,

is this feature still not available in Cloud? I've tried to configure a grid report as you suggested but I get "No issues match the parameters entered" displayed.

Best,

Anton

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

241 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you