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Report Pending Tickets

Hi!, how can i created a pending tickets report in Jira Service Management?

I need generate a monthly report with an statistics of the pending tickets in the month.


2 answers

Hi @Juan Manuel Marinoni and welcome to the Community,

like @Jack Brickey says it is important to define what pending means. And in addition to that: who you are trying to create that report for.

When I hear a question like this, it is usually a report that someone needs to share with an external party: a manager, a customer or someone else with no direct access to your internal Jira Service Management.

If that is the case, just create a saved JQL filter based on whatever defines pending:

Project = xxx and Status = Pending


Project = xxx and Resolution = Unresolved

(the last case returns all open issues).

Then, export the results to csv and create the desired report in a spreadsheet application.

If you would like to share the data directly within Jira, the previous steps are identical. However, you can put display the results in a Jira Dashboard, which has the benefit they can always be viewed there in real time.

Hope this helps!

0 votes
Jack Brickey Community Leader Nov 13, 2021

How are “pending” issues defined? Is this a status? If so you can create a filter and set up a subscription to run monthly. The following JQL would be an example…

project = xxxxxx and status = Pending

with that said I do not think this is what you want but I need more info to be able to assist more completely.

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