Hi!, how can i created a pending tickets report in Jira Service Management?
I need generate a monthly report with an statistics of the pending tickets in the month.
Hi @Juan Manuel Marinoni and welcome to the Community,
like @Jack Brickey says it is important to define what pending means. And in addition to that: who you are trying to create that report for.
When I hear a question like this, it is usually a report that someone needs to share with an external party: a manager, a customer or someone else with no direct access to your internal Jira Service Management.
If that is the case, just create a saved JQL filter based on whatever defines pending:
Project = xxx and Status = Pending
Project = xxx and Resolution = Unresolved
(the last case returns all open issues).
Then, export the results to csv and create the desired report in a spreadsheet application.
If you would like to share the data directly within Jira, the previous steps are identical. However, you can put display the results in a Jira Dashboard, which has the benefit they can always be viewed there in real time.
Hope this helps!
How are “pending” issues defined? Is this a status? If so you can create a filter and set up a subscription to run monthly. The following JQL would be an example…
project = xxxxxx and status = Pending
with that said I do not think this is what you want but I need more info to be able to assist more completely.
Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events