Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Reponse 403 from the REST API (Missing scopes when there's not)

Hello everyone,


I'm currently running into a big problem: I can't send request to the REST API.

In my case, I want to get the list of all organizations in my project, so I'm using 

GET /rest/servicedeskapi/organization

I'm sending it with the correct headers, and my acces token, juste like in the documentation.

But I'm getting a 403 Response, saying this:

Reponse from Atlassian API: 403 {
"Access to the resource was denied due to missing scope grants. Your app was granted the following scopes: [manage/org/public-api].
The resource can be accessed by having one of these groups of scopes:
* [read:organization:jira-service-management]
* [manage:servicedesk-customer]


Although I have read:organization:jira-service-management manage:servicedesk-customer in my maniseft.yml


    - read:jira-work
    - read:jira-user
    - read:organization:jira-service-management
    - manage:servicedesk-customer
I've also forge install --update correctly, and deployed multiple times already.
I really hope someone will be able to help me, this is really important for my job.
Thank you for reading this.

0 answers

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

328 views 0 10
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you