You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
I have email notifications being sent out to reporter, assignee and request participants of an issue, is there any way to configure that when they reply to the email that it creates a new comment on the ticket ?
Currently using JSM Cloud, have looked everywhere and settings Ive tried does not let it work.
Thanks in advance for any tips or suggestions :)
Hi @Ray Letoa
I don't think so - the notification is just an alert that an event happened on the issue.
You can respond to an email which is sent as a customer notification when a comment is added to the issue - and it can add an comment back. Could you do something with this?