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Reply to JSM CLOUD Email Notification creates a comment on issue

Ray Letoa
Ray Letoa Sep 26, 2023

Hey team

I have email notifications being sent out to reporter, assignee and request participants of an issue, is there any way to configure that when they reply to the email that it creates a new comment on the ticket ?

 

Currently using JSM Cloud, have looked everywhere and settings Ive tried does not let it work.

 

Thanks in advance for any tips or suggestions :)

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Stephen Wright _Elabor8_
Stephen Wright _Elabor8_
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Oct 08, 2023

Hi @Ray Letoa 

I don't think so - the notification is just an alert that an event happened on the issue.

You can respond to an email which is sent as a customer notification when a comment is added to the issue - and it can add an comment back. Could you do something with this?

Ste

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Ray Letoa
Ray Letoa Oct 18, 2023

Hey @Stephen Wright _Elabor8_ was able to get this working where as long as the reply contained the issue id-key then it would be added as a comment but needed to edit some permissions and configure the notification section

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