Removed customer e-mails offer in ticket's fields Request participants and Reporter

[Arnis Riškovs]

Hi,

The customer has several accounts (emails) in the project. In the project settings Access/People and access I removed unnecessary e-mails. However, when entering values ​​in the Reporter and Request participant fields, the removed accounts are offered. How can I ensure that only the unremoved account is offered?

[Arnis Riškovs]

Thanks, but this is a way to deactivate JIRA users, not customers.

[Nikola Perisic]

Welcome @Arnis Riškovs 

Have you checked Customers section in your JSM project?

[Arnis Riškovs]

Directory view (after search):

In settings (after search; I tried different ways, but I only found one account):

[Nikola Perisic]

When you click on Settings (cog wheel) > User management, are those users appearing there as well. If those users are appearing there as well, you need to deactivate them from there.