Remove email from suppression list

[Activos PI]

Can you help us removing an email address from our domain of your suppression list?  Thank you.

[Andy Heinzer · Accepted solution]

Hi @Activos PI I found there was a suppression for this account.  We received a bounced message when trying to email that address.  The response was:

2024-01-22T20:18:53.000Z 550 5.1.1 <address redacted> Recipient not found. <https://www.secureserver.net/help/fix-rejected-email-with-a-bounce-error-40685?pl_id=1592&prog_id=domainspricedright#irbpl_id=1592&prog_id=domainspricedright#irb>

I have cleared the suppression for both that account and all others on your domain.

[Activos PI]

Hi, we have this error again "Recipient’s email address is on a suppression list." now are 2 addresses, we are trying this Unblocking Office365 emails for Atlassian Cloud - Atlassian Community, but can we have cleared the suppression again?

The rule in the office365 is a permanent fix?

Thanks for any help

[Andy Heinzer]

I found there was at least one user on your domain that had an error of:

550 5.4.1 Recipient address rejected: Access denied. [SJ1PEPF00002323.namprd03.prod.outlook.com 2024-08-29T13:37:21.861Z 08DCC4C5E2E5E326]

So I cleared the suppression for all users on your domain just now.  The steps in that article are a helpful prevention step, but once the first message is bounced to that account, it has to be cleared from the suppressions on Atlassian's side.

[Jehan Bhathena]

Hi @Activos PI ,

Which email is marked in the suppression?

@Andy Heinzer please can you assist here perhaps?

[Activos PI]

Since Jan 22 we have this log in the request notifications.

Thx for any help

[Jehan Bhathena]

@Activos PI if Andy's change fixes your mail suppression, please consider marking the thread as Accepted.