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Remove email from suppression list

Activos PI
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 9, 2024

Can you help us removing an email address from our domain of your suppression list?  Thank you.

2 answers

1 vote
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 12, 2024

Hi @Activos PI I found there was a suppression for this account.  We received a bounced message when trying to email that address.  The response was:

2024-01-22T20:18:53.000Z 550 5.1.1 <address redacted> Recipient not found. <https://www.secureserver.net/help/fix-rejected-email-with-a-bounce-error-40685?pl_id=1592&prog_id=domainspricedright#irbpl_id=1592&prog_id=domainspricedright#irb>

I have cleared the suppression for both that account and all others on your domain.

 

0 votes
Jehan Bhathena
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 10, 2024

Hi @Activos PI ,

Which email is marked in the suppression?

@Andy Heinzer please can you assist here perhaps?

Activos PI
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 12, 2024

Since Jan 22 we have this log in the request notifications.Notification Logs - Request notifications.PNG

Thx for any help

Jehan Bhathena
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 12, 2024

@Activos PI if Andy's change fixes your mail suppression, please consider marking the thread as Accepted.

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