Remove customer with account from HelpDesk project

[David Romailler]

Hi,

My problem is: i have users with an account JIRA in my customer project and i can't delete it.

They are not in the list of Administration => Jira service desk and not in the list of Project settings => User.

Do you know how i can to removes they??

I didn't find solution on the Community help.

Best regards.

[Dirk Ronsmans · Accepted solution]

Are they defined as customers?

if so you can find them in the project under "Customers"

[David Romailler]

Hi,

Thank you for you return.

They aren't defined as customers in the project settings. 

But they are in the project customers

Best regards.

[Dirk Ronsmans]

HI @David Romailler ,

If you go to https://admin.atlassian.com, there  choose "Products" and then on the left side go to "JIRA Service Desk"

There you can find the "portal only customers"

[David Romailler]

Hi,

do you talk about this menu ??

Because i don't have the service desk menu.

The users are not in the Jira service management list.

Best regards.

[Dirk Ronsmans]

The Service Desk menu was changed today in to Service Management it seems.

If they don't appear there and they are not defined with the "Service Desk Customer" role then I have no idea anymore.

[David Romailler]

Hi,

i found the problem.

They was in a group added in the Permission Scheme => Browse Projects.
When i has remove them to the group they was removed from the customers settings.

Best regards.

[Dirk Ronsmans]

@David Romailler Great

I was racking my brain trying to figure this one out. I guess you also have that group then defined with the Servicedesk Customer role?

Thanks for updating your question with the solution!