Remove a particular email from Request Participant field

[Saad]

I want to exclude a particular email address from the field 'Request Participants'. Can someone advise a way?

We create our issues through emails and thus the email gets automatically added to the Request Participant list. Is there a way to exclude it automatically upon creation?

[Cathy Oliva]

same here.

[Bojana Vasic]

Hi @Saad ,

Try to set Customer permissions for sharing requests to;

• Who can customers share requests with?
  • Other customers in their organization

This is managed via Project settings -> Customer permissions

Let me know if it helped :)

[Victoria Harpe]

I need to be able to remove a specific user from requested participants (actually the email account that JIRA uses)  Help!

[Kelly Badger]

@Saad No, I never did.

[Victor Mutambuki]

Saad,

How do you bring in your users to service desk?

victor

[Saad]

A user/Reporter is created when they email a common mailbox which is linked to our SD's mailhandler . That mailbox email address is added to the Request participants field, but I want to remove that...

[Kelly Badger]

Saad, were you able to find a work-around for this? I'm trying to resolve the same issue.

[Jessica Madera Gumba]

Same here.

[Stan Hayes]

I need to do this also.

[Saad]

@Kelly Badger No i wasnt able to find a fix for this. Did you

[Andy Stutzmann]

Could you find a solution? :)
We encountered the same issue now..