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Remove a particular email from Request Participant field Edited

I want to exclude a particular email address from the field 'Request Participants'. Can someone advise a way?

We create our issues through emails and thus the email gets automatically added to the Request Participant list. Is there a way to exclude it automatically upon creation?

4 answers


How do you bring in your users to service desk?


A user/Reporter is created when they email a common mailbox which is linked to our SD's mailhandler . That mailbox email address is added to the Request participants field, but I want to remove that...

Saad, were you able to find a work-around for this? I'm trying to resolve the same issue.

I need to do this also.

@Kelly_Badger No i wasnt able to find a fix for this. Did you

Could you find a solution? :)
We encountered the same issue now.. 

Hi @Saad ,

Try to set Customer permissions for sharing requests to;

  • Who can customers share requests with?
    • Other customers in their organization

This is managed via Project settings -> Customer permissions

Let me know if it helped :)

I need to be able to remove a specific user from requested participants (actually the email account that JIRA uses)  Help!

same here.

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