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Remote Directory Connection no longer working


it worked for a couple of days now I get this error




Test Remote Directory Connection
Use this form to test the connection to Microsoft Active Directory (Read/Write) directory 'Active Directory server'.
For extended testing enter the credentials of a user in the remote directory.
Test basic connection : Succeeded
Test retrieve user : Failed
org.springframework.ldap.PartialResultException: nested exception is javax.naming.PartialResultException [Root exception is javax.naming.CommunicationException: [Root exception is Connection timed out: connect]]

1 answer

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Answer accepted
Steven de Groot
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 24, 2017

Hey Alex,

From the stack trace, it looks like you are having issues with the user directory configuration. Usually this is solved by disabling the "Follow Referrals" in the advanced section of your User Directory configuration.

You can find more information on this in the following KB:



thank you that fixed it

Hello @Steven de Groot ,

Can you please explain my case below: 

Conf sync error 03.JPG

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