Regla Asigancion de incidencia a informador

[Lucas Silvera]

¿Existe la posibilidad de configurar reglas automáticas para asignar incidencias a personas específicas en función del informador o la organización/empresa que genere la incidencia?

[Dan Breyen · Accepted solution]

Hi Lucas, I apologize if something got lost in translation.  I'm no expert on Automation, but I believe if you look at the Automation Templates (Project Settings / Automation / Templates) you'll see a template for something like balanced workload.  (I think it's the first one under IT Service Management).  That probably can be copied and altered by adding the organization as a condition and then assigning it to the group of people in the list.  

At least I think it would work, I just don't have the capacity to write it and test it at the moment.

Hope that helps.