Regla Asigancion de incidencia a informador

Lucas Silvera
Contributor
October 13, 2023

¿Existe la posibilidad de configurar reglas automáticas para asignar incidencias a personas específicas en función del informador o la organización/empresa que genere la incidencia?

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Dan Breyen
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 13, 2023

Hi Lucas, I apologize if something got lost in translation.  I'm no expert on Automation, but I believe if you look at the Automation Templates (Project Settings / Automation / Templates) you'll see a template for something like balanced workload.  (I think it's the first one under IT Service Management).  That probably can be copied and altered by adding the organization as a condition and then assigning it to the group of people in the list.  

At least I think it would work, I just don't have the capacity to write it and test it at the moment.

Hope that helps.

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