Yi Guys, I created a simple automation on Jira Service Management Cloud. This automation check if a last comment on issue has a specific regex:
\[(x|X)\] - Chamado Aprovado\??
This statement will be write by a client, give me a message that a problem on a issues has been resolved. But when my client write this on comment and click and save, the automation start by some errors happened.
Above I paste a error message:
You are getting this error on some issues because the automation was unable to transition from one status to another.
At this point the condition of your REGEX has probably already been checked. The problem is in the ACTION in transiting the issues, try the following exercise:
Take an Issue where the automation error happened and check if there is any exit transition to the automation destination status, if yes, check if there are no conditions/validations in this transition that are limiting the automation performance
Let me know if you need help with this
Regards,
Fernando
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