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Recipient’s email address is on a suppression list.

Cristiano Almeida
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March 18, 2024

Its possible to remove all emails of my domain @skyinfotechltd.com from suppression list?
Users are not receiving email notifications no of Jira when people answer tickets or tagged comments.


2 answers

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3 votes
Answer accepted
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 18, 2024

Hi @Cristiano Almeida 

I found a number of users that were being suppressed by our notification system.  Many of them had an SMTP bounce reply of

550 5.4.1 Recipient address rejected: Access denied. [DS1PEPF00017099.namprd05.prod.outlook.com 2024-02-28T11:25:00.359Z 08DC37026FA8B953]

This is a known problem with some Office/Outlook 365 clients.  We have a guide on how you can help to prevent this happening again in the future over in Unblocking Office365 emails for Atlassian Cloud - Atlassian Community 

I have cleared the suppressions from our side to all users on that domain, but I would recommend walking through those steps to prevent this happening again.

Andy

 

0 votes
Kishan Sharma
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 18, 2024

Hi @Cristiano Almeida 

Welcome to the Atlassian Community!

I have escalated this thread to the Atlassian Community Support Team for their attention.

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