Resolved Drop Downs additional option

[Deleted user]

So as the title, can someone point me in the right direction as to how to add additional reasons to the ticket completion menu?

I want to add a Rejected option!

I initially created an additional workflow option called Rejected, but its not as neat as adding an extra option to the official complete response drop down menu!

[Peter DeWitt · Accepted solution]

@[deleted] You will need to update the global resolutions.

1. Click on the Gear (settings) upper right hand corner

2. Select Issues from the drop-down

3. Scroll down the list on the left side of the page until you see Resolutions

4. Click on Resolutions and add the resolution of your choice.

-pjd

[Deleted user]

That's the badger 🦡 

Thank you 🤟

[Jack Brickey · Accepted solution]

It appears you want to add a new resolution value. To do this if you are a system admin go into the administration section under issues you will find resolutions in there you can configure new resolutions and rearrange what already exists. Understand that this is a global field and all values will be exposed to all projects by default.

[Deleted user]

Cheers mate, I'm glad you mentioned the bit about it effecting all projects!  Last time we messed around with global settings our dev guys got a bit grumpy cuz it messed with theirs also hehe