Manage Organization request type

[Yan B]

Here is the things, we would like to create different type of requests for each organizations.

I also would like to make sure it can only have access to there type of request.

Let's say organization A and B. 

On jira service desk side we have allow orga A to report only bug and B to request IT support.

We would like to allow A to have access only to report request from the customer portal  and B only the IT support request. 

Can we do that ? 

[Angélica Luz · Accepted solution]

Hello Yan,

Thank you for reaching out to Atlassian Community!

When we add customers to a project, they will have access to all request types. It's not possible to restrict, for example, some request types by organization or domain.

There is a feature request suggesting the implementation of this ability:

• Customize the request types available by customer groups in Customer Portal.

Please, click on vote and watch to receive updates about the feature.

For now, if you want to restrict, you will have to create a separate project for each organization.

Regards,
Angélica

[Fabio Marastoni]

Hi @Angélica Luz@Sushant Koshy , seems the ticket referenced here has been opened in 2016. Do you have any updates? Thanks

[Angélica Luz]

Hello @Fabio Marastoni,

Thanks for reaching out to Community!

I checked internally for updates regarding this feature, but currently, there is no news to share.

Once the feature starts being worked on, our product managers will update the ticket.

You can also find the features that will be implemented soon on our roadmap:

- https://www.atlassian.com/roadmap/cloud
- https://confluence.atlassian.com/cloud/blog

Kind regards,
Angélica