How to create a rule to trigger when a certain issue is created?

[kelechi.erondu]

Hi simply aiming to create a rule that triggers when an issue from a certain request type is created

[Hana Kučerová · Accepted solution]

Hi @kelechi.erondu ,

please use:

WHEN: Issue created (Trigger = Issue created)

IF: Request Type equals "Your request type name" (Add Issue fields condition)

THEN: ...

[Joseph Chung Yin]

@kelechi.erondu -

Welcome to the community.  Here are some reference links on automation setup to supplement what @Hana Kučerová suggestion -

https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC

https://support.atlassian.com/cloud-automation/docs/what-are-smart-values/

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/

https://support.atlassian.com/cloud-automation/docs/debug-an-automation-rule/

Hope this also helps you.  If you find it valuable, please also click on Answer Accept when you have a chance.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.