How do I send an automatic reply to incoming mail with a link to the ticket it creates?

[Hashim Bukhtiar]

I have created a mail server for my project where any email it receives is automatically turned into a task. I want Jira to reply to the sender with a link to the ticket that is created. How can I do this?

[Mikael Sandberg · Accepted solution]

Hi @Hashim Bukhtiar,

Welcome to Atlassian Community!

JSM has a Customer notification feature and and one of the notifications is exactly what you are looking for, it sends an auto-reply to the  reporter with a link to the request, so there should not be a need to set up something separate.

[Hashim Bukhtiar]

This method works for email requests, but I have set up a mail server and mail handler that receive emails and convert them into tickets, and using the Customer notification feature does not work for this. Is there any way to do this for a mail server? Thanks.

[Mikael Sandberg]

You could use automation that sends the notification to the customer when the issue is created. The smart value for the URL is {{issue.url.customer}}.

[Hashim Bukhtiar]

Perfect, thank you!