Raise this request on behalf of - Not getting disabled

[Karthick P]

I have read other posts how to disable this by removing Service Desk  Team as well as tried 

Service Project Customer - Portal Access. But the JSM form still shows it when as a JIRA user accesses it 

Also another user who is not logged in sees:

Email confirmation to*(required)

I want to disable both of them for all the users. Can someone help? Or explain why this behavior occurs.

Thank you!

[Marc - Devoteam]

HI @Karthick P 

Are you confident the any portal user has the correct role in the project.

Are they only granted the role Service Desk Customer?

[Karthick P]

I have Administrator access and I am trying the form. Will this decide the On Behalf of field? Even if it does, different forms have different behavior.

[Nikola Perisic]

Welcome @Karthick P 

These fields cannot be removed as they are hard coded.

[Karthick P]

ok gotcha on the Email Confirmation To field.

Followup on the other field.

We have multiple forms; , I dont see this Raise this request on behalf of field in all the forms without removing the permissions also. I am unable to figure out why it shows in fewer forms and all settings are same.

Thank you!

[Nikola Perisic]

@Karthick P 

The Raise this request on behalf of is the field that customers are using in order for the agents to actually see who made the request.

[Karthick P]

@Nikola Perisic Understood; but why this behavior is not consistent across all JSM forms. It shows in one and not in another, while permissions are same. Any pointers on where I should check ?

[Nikola Perisic]

Not sure why this is happening, rather I haven't faced this issue. You can ask Atlassian support for this.