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Question regarding a rule created

Remy Levi
Remy Levi October 29, 2022

I have created two rules but when I tested them I am not sure that it works properly.

https://videojetit.atlassian.net/jira/servicedesk/projects/FSLEMEA/settings/automate#/rule/9084825

https://videojetit.atlassian.net/jira/servicedesk/projects/FSLEMEA/settings/automate#/rule/9073336

This rule consists in when the case status changes to Pending or know issues, then the reporter receives a notification depending on his location in his own language.

When I test it is not working properly.

Can you help me?

Regards,

Remy

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Alex Koxaras _Relational_
Alex Koxaras _Relational_
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October 29, 2022

Hi @Remy Levi 

You have to talk a bit about your rules. We don't have access to your instance :)

What do your rules do? What have you placed in each component? Why you sayy that the rule doesn't work? What is the expected result and what the actual? What does the audit log say?

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