Query on Customizing JSM Issue Notifications to Include Description for a Specific Reporter

[Danielle David]

Hello,

I'm trying to understand if the following scenario is achievable. Currently, when a Jira Service Management (JSM) issue is created, an email notification is sent to all our employees, but it does not contain the ticket's Description field. We would like to modify this so that the Description is included in the notifications sent only to one specific reporter. Is this feasible?

[Mark Higgins]

Hi @Danielle David 

I've had a look at this, and by no means does that mean its definitive.

In Notifications, you can add a notification, that is for a specific user.

So in my example every time an issue is created, I would receive a notification, if I created it or not (wouldn't that NOT be fun).

Then you have Customer Notifications in the Project, that allows you to create templates, but unless you could get hold of the reporter, inside the HTML.

Such as this:

My last suggestion would be to use automation, and replace the Customer Notification.

So, in Customer Notifications, turn that off, like this:

Then create an automation on Create, where you can check for the reporter, and if it matches you send Notification A, and if not send Notification B?

Hope that helps :-) 

Mark