Promotion of 1 year free for 10 accounts in JSM

[Ramses Milano]

I am interested in updating the subscription of my JMS account from Free to standard with the promotion of the 10 free agents but it does not allow to activate it, is this for new subscriptions? 

[Mikael Sandberg · Accepted solution]

Hi @Ramses Milano,

Welcome to Atlassian Community!

The promotion for 10 free agents are only for new customers, you cannot upgrade an existing instance. This if from the terms and conditions:

• If you are a new customer or an existing customer with an existing Jira Service Management account (trial, free, or paid), you must sign up for a Jira Service Management account under a new site (unless otherwise agreed by Atlassian) and your subscription term is monthly

[Joseph Chung Yin]

@Ramses Milano -

Welcome to the community.  I agreed with what @Mikael Sandberg stated. If you want to keep your existing site URL (under the free plan), then you will need to reach out to Atlassian Support (https://support.atlassian.com) for further assistance after you enter in your "standard" paid plan.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.