Hi,
Im not able to set some new rules in Project settings >> Automation. When I click on option "When a comment is added -> update the status", loader gif appears. Thats all. Even after 10 minutes loader is still there and nothing changes.
Console shows some error message:
{"errorMessage":null,"message":null,"warningMessages":[],"errorMessages":["Could not create ruleConfigBean for templateId: itsm_template_6"],"errors":{},"status":400}
Thank you
Miroslav Stopka
Hi Miroslav,
That doesn't sound good! Would it be possible for you to raise a support request so we can look into the error in more detail?
Thanks,
Brydie
Hi Brydie,
a support request is already created :) Request number is JST-612527.
Thank you,
Miroslav Stopka
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