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Project settings >> Automation >> Update status by comment not working


Im not able to set some new rules in Project settings >> Automation. When I click on option "When a comment is added -> update the status", loader gif appears. Thats all. Even after 10 minutes loader is still there and nothing changes. 

Console shows some error message:

{"errorMessage":null,"message":null,"warningMessages":[],"errorMessages":["Could not create ruleConfigBean for templateId: itsm_template_6"],"errors":{},"status":400}


Thank you

Miroslav Stopka



1 answer

0 votes
bmccoy Atlassian Team Nov 11, 2020

Hi Miroslav,

That doesn't sound good!  Would it be possible for you to raise a support request so we can look into the error in more detail? 


Hi Brydie,

a support request is already created :) Request number is JST-612527.

Thank you,

Miroslav Stopka

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