Project queues and sorting of tickets problem

[Stefan Speck]

Hello Community,

I have created custom queues in a project. I have sorted them by open, waiting and completed tickets. There is a queue for "All completed tickets" and there is one with "My completed tickets". In these two queues, I want to have the tickets sorted by completion date. When I edit these queues and add the "Completed" column, there is no date in the column. How do I make the completion date appear and sort the tickets by it?

Thank you very much in advance.

Many greetings
Stefan

[Valerie Knapp · Accepted solution]

Hi @Stefan Speck , thanks for your question.

The date that is stored in Jira when a ticket is closed is the Resolution date or 'Resolved'. If you add this to the queue, you should see it already being populated when the tickets are resolved. 

Please can you try to search for an add the 'Resolved' date and let me know if this resolves your issue?

Thanks

[Stefan Speck]

Hi @Valerie Knapp ,

Thank you für the feedback.

Unfortunately i can't find "resolved" or "Resolution date". Can i add these columns manually so that i can add them to my queue?

Kind regards,
Stefan

[Valerie Knapp]

Hi @Stefan Speck , thanks for your reply. These are standard Jira fields so they should already be there but they are probably being translated into the language you have set in your Jira. 

I tested this in a JSM instance where I have a queue of all the closed tickets. There I have a filter where the Status is Closed and the Resolution is Completed (they are also working in a language other than English) and I was able to just add the field, 'Resolved' to the end like this to see, side by side, the created and resolved date.

I hope this helps.

Cheers

[Stefan Speck]

Hi @Valerie Knapp 

thank you very much for the detailed explanation. We were thus able to solve the problem! Thank you and best regards

Stefan