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Project automation: create rule for comments from portal

I am trying to create a rule, which transitions my issue when a comment is created. This basically works fine. 

But when I am trying to add a condition, I am failing: 

I want my issue only to transition, if the comment is created in the portal and not in the Jira backend. 

I know that there are certain properties and that it is possible to set them with the "advanced compare condition" but I am not able to find out the right parameters. 

So I have two questions: 

1.) how to write my condition, so that my rule is only triggered my comments created in the service desk portal? 

2.) does there exist a list with all field properties and an explanation for what they are used? 

thanks for your highly apreacciated help! 

(I am project administrator, but not a Jira administrator with global permissions) 

1 answer

0 votes
Jan-Hendrik Spieth
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Mar 31, 2023

Welcome, @systemlos :-)

Have you also tried setting a "User condition"? I think this might work, using some group, role, organization or so, as condition then.

About "all field properties" - the documentation for smart values might be a place to start?

Hope this helps...

thanks for reaching out to me.

everybody is allowed to raise requests. The user condition would not be perfect, because if a user is an service desk customer and an agent at the same time, a comment in Jira would be interpreted like a comment from portal. Best would be a certain property, where I can declare,  that the comment had to be raised by portal. 

thank you for the link :)

these IF conditions will do as a workarround for now: 


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