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Project Team cannot @ in a ticket to other members within Jira

Vishal Patel
Vishal Patel July 9, 2024

User not able to @ (User) in ticket comments to add a reference note to someone within the ticket.  

Need for them to be able to @ any user within Jira

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Kris Dewachter
Kris Dewachter
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July 9, 2024

Hi @Vishal Patel ,

Welcome to the Community.

Can you check if the user that tries to mention somebody, has the "Browse users and groups" permission in the Global Permissions.

 

Best regards,

Kris

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Vishal Patel
Vishal Patel July 9, 2024

where is that setting?

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Kris Dewachter
Kris Dewachter
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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July 9, 2024

Have a look at this documentation - https://support.atlassian.com/jira-cloud-administration/docs/manage-global-permissions/

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