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Project Team cannot @ in a ticket to other members within Jira

Vishal Patel July 9, 2024

User not able to @ (User) in ticket comments to add a reference note to someone within the ticket.  

Need for them to be able to @ any user within Jira

1 answer

1 vote
Kris Dewachter
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 9, 2024

Hi @Vishal Patel ,

Welcome to the Community.

Can you check if the user that tries to mention somebody, has the "Browse users and groups" permission in the Global Permissions.

 

Best regards,

Kris

Vishal Patel July 9, 2024

where is that setting?

Kris Dewachter
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 9, 2024

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