The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
How do I change Proforma to use my global time zone GMT-4 vs what it think it's using is GMT 0 (UTC)?
Upon reopening a form my date & time fields that previously had a time selected is changed to 4hrs ahead of the time selected. When I initially selected the time in the portal form, I was selecting it based upon my local time, in conjunction to GMT-5 [global] or GMT-4 [profile setting] for America New York. Initial time fields that were blank before resubmission are saved with the time selected.
When I do a Re-fetch Data action in automation to update the linked Jira fields that were initially blank or that were changed and then resubmitted, the Jira fields seem to be 4 hrs ahead too.
Currently I'm using a work around using automation to fix that, but I don't think I should have to do that.
I believe my Global settings are set up to use the America New York time zone.
2 part form, first part filled out by Agent then form to be reopened and second part after reopening should be filled out by client
Example
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events