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Proforma Date-time fields Changes when I reopen form
Edited
How do I change Proforma to use my global time zone GMT-4 vs what it think it's using is GMT 0 (UTC)?
Upon reopening a form my date & time fields that previously had a time selected is changed to 4hrs ahead of the time selected. When I initially selected the time in the portal form, I was selecting it based upon my local time, in conjunction to GMT-5 [global] or GMT-4 [profile setting] for America New York. Initial time fields that were blank before resubmission are saved with the time selected.
When I do a Re-fetch Data action in automation to update the linked Jira fields that were initially blank or that were changed and then resubmitted, the Jira fields seem to be 4 hrs ahead too.
Currently I'm using a work around using automation to fix that, but I don't think I should have to do that.
I believe my Global settings are set up to use the America New York time zone.
2 part form, first part filled out by Agent then form to be reopened and second part after reopening should be filled out by client
Example
- Submit the form as Agent
- Agent time field set to 1:00AM
- Look at the ticket in the agent view.
- Viewing Form shows 1:00AM
- Attached PDF shows 1:00AM
- Jira Linked field shows 5:00AM
- Reopen the form for Client, don't save nor submit
- Viewing Form shows 5:00AM
- Attached PDF still shows 1:00AM
- Jira Linked field shows 5:00AM
- Allow Client to fill out their portion of the form in Customer portal
- Re-opened Form shows 5:00AM (should have been 1:00AM)
- Client selects a time of 6/1 1:00AM to another date-time field
- Client selects a time of 6/2 1:00AM to another date-time field
- Client resubmits the form
- Automation w/ re-fetch data action runs from trigger form submission
- Agent looks back at ticket in agent view
- Viewing Form
- Agent date field shows 5:00AM
- Client date field #1 shows 6/1 1:00AM
- Client date field #1 shows 6/2 1:00AM
- Newly Attached PDF
- Agent date field shows 5:00AM
- Client date field #1 shows 6/1 1:00AM
- Client date field #1 shows 6/2 1:00AM
- Jira Linked field
- Agent date field shows 5:00AM
- Client date field 1 shows 5/31 9:00 PM
- Client date field 1 shows 6/1 9:00 PM
- Viewing Form