Product Spotlight: Getting Started with Jira Service Management

[Brant Schroeder]

• Name: @Brant Schroeder 

• Role: Director

• Home: USA 

• One song or word to describe your team: Immigrant Song

• Favorite superhero: Superman

[Pallavi Shirodkar]

That's amazing to answer!

The most favorite feature which I like in JSM is the dashboards feature. 

Because Jira enables users to create personalized dashboards that display relevant information at a glance. Users can add gadgets and widgets to their dashboards to track progress, monitor team performance, and stay informed about important updates.

[Jehan Gonsalkorale]

Love this! What's your favourite feature in JSM? 

[vikram]

• Name: @P Vikram Kumar 

• Role: DevSecOps

• Home: Hyderabad

• One song or word to describe your team:  Dangerous

• Favorite superhero: Hanuman

I implement Atlassian and DevSecOps tools on on-premise or cloud, support new technologies, integrations. 

Vikram P

[Valerie Knapp]

My advice is to create typically 2 JSM projects, one blank and one with the full ITSM template. In this way, you can show what is possible with all of the different features, but start off more simply, adding and enabling different elements as the customer is ready.

Another thing I like to do is, if you are an Atlassian Partner, is to have a OneAtlassian demo site, where you can see worked examples of things like automations which also work with Assets. I think this can also be a powerful thing to show customers who are just starting out.

[Gerson Prieto]

Name: Gerson Prieto 

Role: JSM Admin & Team Lead

Home: Barcelona, Spain

Favorite Superhero: Silver Surfer

One song or word to describe your team: https://www.youtube.com/watch?v=Jv4O_XeHPyA 

As advise :
Always document the processes on the KB's and also be kind and investigate all ways and possibilities to automate stuff :)

[Mario GELES]

My advice for getting started with JSM is choose wisely your project template and keep it simple for users and customers. You should begin with a first vesion wich would be very simple and when people are used to eat, add some automation and new exciting features

[Jehan Gonsalkorale]

Love this, @Vladislav , sounds like you have loads of experience (and patience!). 

I'd love to hear more about the things that you have to repeatedly explain to customers. What does that look like?