So I'd like to see what the broader point of view is on these topcis.
Throughout my network and colleagues the terms Product and Service (and Portfolio) seem to be used almost as interchangeable pieces of terminology but when asked what the difference would be between a
the answers are often high level, or very phylosophical.
Hence my question to start some discussion, how would you describe these 3 pieces of (IT)SM Catalogues and what are the main differences between them?
I've often considered it as follows:
Service: this is what we would offer to the business client and we would differentiate between Business and Technical services. (meaning the technical ones are more supportive of the Business ones)
Products: these are the building blocks of a service. I tend to think more in terms of physical assets (al be it virtual or truely physical)
Service Portfolio: well no clue here, for me a higher level above the Service Catalogue but not sure on how to interpret it.
Looking forward to hear what everyone else thinks!