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Problems with email

Martin Weber
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May 25, 2023

I'm trying that when and agent  comments, it will send and email for the client with the message and the client will be able to reply above the line. I don't know why it works for the status change but not for the comments

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Pavel Adamovich
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May 25, 2023

Hi. Go to Settings - Products - Jira service management - configuration, and search for Notifications - Should customers receive Jira notifications?. Set to Yes.

So Clients will see both Internal and External comments.

Erki Tammik
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May 25, 2023

@Martin Weber 

Also check Project settings->Customer notifications. There are different notifications that can be sent to customers. You need to make sure that "Public comment added" is turned on.

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