Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Problems moving tickets between projects

When we move a ticket from project A to Project B of Jira within the same Site, the informant loses permissions and does not receive the comments made by the person responsible for the ticket in project B, and I don't know why this happens.

1 answer

1 accepted

4 votes
Answer accepted

Hi @Miriam Rincón 

When you move a ticket between projects it is important to remember that this then changes the schemes associated with the ticket. In particular the permission and notification schemes in your scenario. 

If you look at the permission and notification schemes for the two projects you will be able to see where they differ. This could be as simple as the user not being a member of the Project B and so not getting any of the access/notifications. Or it can be more complex if the projects use roles. Although the adding a user to a role is often simpler than other project membership. 

 

What you are seeing is expected behaviour as when a ticket is moved between projects it loses the connection to the initial project (and its associated schemes) and is now part of Project B (and its associated schemes). 

 

Hope this helps with understanding the behaviour and how you can change the schemes to allow access/notifications.

 

Phill

Thanks Phill, I will check the permissions of all the projects that are the same and I will test.

Hi Miriam 

Also check the notification scheme as well. Permissions will determine if they can interact with the ticket when it is in new project but Notifications determines whether they will get the emails about updates. 

 

Phill

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

662 views 5 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you