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Pido ayuda a la comunidad Atlassian en relación a Jira Service Management y la creación de issues mediante una entrada de correo electrónico:
Espero que alguien me lo pueda aclarar y/o darme una solución.
This is a great question. Forgive me for using English in my reply.
What is likely happening here is that the auto-forwarded emails from Outlook have the Auto-Submitted header set and JSM is filtering them out.
You can bypass this by setting up an allowlist to let those emails through, see: Manage your allowlist