Problem with mail server

[David Holguin Gimenez]

Greetings,

I´m trying to configure a SMTP server on Jira and this doesn´t work.

The problem is this one: 

• AuthenticationFailedException: 535-5.7.8 Username and Password not accepted. Learn more at 535 5.7.8 https://support.google.com/mail/?p=BadCredentials c8sm2306466wmb.34 - gsmtp

The thing is that this problem appear also on Confluence but I changed the password and works but on Jira I did the same and doesn´t work.

Can anyone help me?

Thank you very much,

Regards.

[Joshua Sneed Contegix · Accepted solution]

Hi David,

The short answer sounds mean; use the correct credentials. The longer answer is that you may have triggered an account lockout due to too many attempts. Try logging into the account through a non-atlassian method to verify the credentials are good and the lockout isn't a problem, then try in Jira again. Cheers!

[David Holguin Gimenez]

Thanks by your reply.

I solved this problem re-configuring Server SMTP. The problem was that we change the Server SMTP and I haved to change to gmail server SMTP