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Problem with mail server


I´m trying to configure a SMTP server on Jira and this doesn´t work.


The problem is this one: 


The thing is that this problem appear also on Confluence but I changed the password and works but on Jira I did the same and doesn´t work.


Can anyone help me?


Thank you very much,



1 answer

1 accepted

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Answer accepted

Hi David,

The short answer sounds mean; use the correct credentials. The longer answer is that you may have triggered an account lockout due to too many attempts. Try logging into the account through a non-atlassian method to verify the credentials are good and the lockout isn't a problem, then try in Jira again. Cheers!

Thanks by your reply.


I solved this problem re-configuring Server SMTP. The problem was that we change the Server SMTP and I haved to change to gmail server SMTP

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