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Problem with email notification

Stefan Speck
Stefan Speck Mar 29, 2023

Hello,


I have a small problem regarding email notifications. For customer XY there are 5 people set as "admins" in the portal settings. However, 2 people do not get email notifications when customer XY posts a ticket, comments or the status of the ticket changes. The remaining 3 people receive these e-mails. What could be the reason for this?


I have also tried adding both of them again, but to no avail.

Kind regards,

Stefan

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Paul Wiggers
Paul Wiggers
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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Mar 29, 2023

Most likely, they have turned off notifications in their personal settings. 

Have them check Profile Icon > Personal Settings to see if they checked everything that is needed.

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