Problem with email notification

[Stefan Speck]

Hello,

I have a small problem regarding email notifications. For customer XY there are 5 people set as "admins" in the portal settings. However, 2 people do not get email notifications when customer XY posts a ticket, comments or the status of the ticket changes. The remaining 3 people receive these e-mails. What could be the reason for this?

I have also tried adding both of them again, but to no avail.

Kind regards,

Stefan

[Paul Wiggers · Accepted solution]

Most likely, they have turned off notifications in their personal settings. 

Have them check Profile Icon > Personal Settings to see if they checked everything that is needed.