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Problem with email changing process

Hi there,

I faced a problem with email changing in my account.

I change it in "Atlassian Account settings". Received all the necessary notifications via Outlook and did everything that was required.

In the "Account settings/Email" I see the new email:

1.PNG

In profile, I still have a previous email (before changing) in account:

2.PNG

When I reply to a client via Outlook, I see that my answer is registered as a new ticket in Jira.

Could you please advise how to solve an appeared issue?

Thank you in advance.

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