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I'm testing the Assist app in Teams and I'm seeing something I don't understand. I have tried pushing the app and also manually installing it in teams. The icons show up in teams. When I try to create a ticket from one of their messages, it tells me the bot isn't installed and provides a link explaining how to install the app. If the user manually submits a ticket in teams, it creates the ticket just fine. AFTER they create a manual ticket, I can create tickets from their messages. What am I misunderstanding/doing wrong here? My goal is to push the app out to everyone at some point, but if I have to go to each person and have them create a ticket before I can use it, it really makes it a hard sell.
For anyone finding this question in the future, the answer is that this is how it is supposed to work. The user must manually create a ticket with Assist the first time before you can interact with them using JSM or Assist in Teams.
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