Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Problem logging in to the JIRA admin panel

Administrator SH
Administrator SH
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
December 2, 2024

 

Hello,

I'm having a problem with management in Jira. I became the only admin in the organization and I am not able to manage, for example, users in the project. Theoretically, I have administrator rights, but when I try to log in, I get information that the password is incorrect. You log in with a Microsoft account that is associated with JIRA.

Answer
Watch
Like Be the first to like this
102 views

3 answers

0 votes
Administrator SH
Administrator SH
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
December 4, 2024

Hi, the point is that I have administrator rights in JIRA by logging in there with a domain account from Microsoft, but I can't enter any admin settings. For example, in changes in users. A login panel appears to me and when I enter the password I get a message that it is wrong.

Reply
0 votes
Martin Runge
Martin Runge
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
December 2, 2024

Do you have separate accounts for working and as an administrator in an Atlassian Cloud Jira? Have you tried setting the password in the Microsoft directory for that user?

Reply
0 votes
Jack Brickey
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
December 2, 2024

Hi @Administrator SH ,

are you saying that you have forgotten your password? I don't understand your last sentence regarding Microsoft.

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events