I had installed the Insight App (still in trial period), but after the migration our on-prem server data into the cloud the app disappeared. I tried to reinstall the app, but always I receive an error:
"We ran into a little trouble"
Due to the discontinued on-prem server version, I have been looking into Jira Service Management Cloud. We would like to introduce a CMDB (asset management) at the same time as the Jira Cloud.
But from my point of view there are massive problems regarding backup + restore with the Insight App. If I make a backup of Jira Cloud and restore it later, then it is necessary to reinstall the apps used. It seems that the Insight app cannot be reinstalled after a restore. It always shows an error message "We ran into a little trouble. It might just be a hiccup".
In the audit log the following entries are generated: "Failed to install app plugin.xxxxx.atlassian-connect.json".
It doesn't matter if I uninstalled the Insight app before a restore or not.
It also doesn't matter if I create a fresh site or use our Jira-server (on-prem) data for testing.
If someone wants to use this app productively, then I would currently call that brave.
If you use Atlassian's free subscriptions, you don't have the option to open tickets. Not even if you want to use a paid app from Atlassian like "Insight".
If I delete all Jira applications (Jira Core, Jira Software and Jira Service Management) and reactivate them with the default settings (without our data), I have the same problem.
Still the error "We ran into a little trouble" appears, if I try to install the "Insight app".
We have the free Jira subscriptions, but would use (and pay) the Insight app... if this would be possible.
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events