I had installed the Insight App (still in trial period), but after the migration our on-prem server data into the cloud the app disappeared. I tried to reinstall the app, but always I receive an error:
"We ran into a little trouble"
If I delete all Jira applications (Jira Core, Jira Software and Jira Service Management) and reactivate them with the default settings (without our data), I have the same problem.
Still the error "We ran into a little trouble" appears, if I try to install the "Insight app".
We have the free Jira subscriptions, but would use (and pay) the Insight app... if this would be possible.
Due to the discontinued on-prem server version, I have been looking into Jira Service Management Cloud. We would like to introduce a CMDB (asset management) at the same time as the Jira Cloud.
But from my point of view there are massive problems regarding backup + restore with the Insight App. If I make a backup of Jira Cloud and restore it later, then it is necessary to reinstall the apps used. It seems that the Insight app cannot be reinstalled after a restore. It always shows an error message "We ran into a little trouble. It might just be a hiccup".
In the audit log the following entries are generated: "Failed to install app plugin.xxxxx.atlassian-connect.json".
It doesn't matter if I uninstalled the Insight app before a restore or not.
It also doesn't matter if I create a fresh site or use our Jira-server (on-prem) data for testing.
If someone wants to use this app productively, then I would currently call that brave.
If you use Atlassian's free subscriptions, you don't have the option to open tickets. Not even if you want to use a paid app from Atlassian like "Insight".
Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...
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