Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Problem Management - Atlassian Standard

Samuel Ahrens
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 16, 2024

 

 

Hi there,

I want to understand the standard version of the Problem Management Workflow in Jira more specifically. But I have some questions where you probably can help me:

I do not completely understand the difference between "Under Investigation" and "Under Review." I tried to understand the workflow better, so I researched on the Atlassian site and found the article I attached. But it didn't really help me because it doesn't really describe the different steps of the workflow and the different Status.

Could you help me with this?

Thank you.

 

Problem Management in Jira Service Management | Atlassian

2 answers

0 votes
Bp SchTon August 7, 2024

Hello Samual,

you might have a look at https://www.atlassian.com/itsm/problem-management/process where a problem management process is described. See step 2 "Categorization and prioritization" and step 3 "Investigation and diagnosis". Step 2 may be the "Under Review", step 3 "Under Investigation".

Kind Regards,

Birgit.

 

0 votes
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 16, 2024

Hi Samuel - Welcome to the Atlassian Community!

Basically, the statuses are just names that Atlassian came up with for their template. You can call them whatever you want them to be and/or they can mean whatever you want them to mean. So, you decide what each of those means. And if you don't like the names, replace them by inserting new statuses in your workflow. (Don't rename them, replace them). 

Bp SchTon August 4, 2024

Hello John,

I certainly assume, that the Atlassian suggested workflow templates do not just contain "names", but provide a meaningful starting point. I have the same question as Samuel. What is a reasonable action behind "Under Review" and "Under Investigation"? What had Atlassian in mind when distinguishing between these two steps in the workflow?

Kind Regards,

Birgit.

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 23, 2024

Regardless of Atlassian's intent - they are just names. You should not implement processes that you don't understand or know what they mean. You should implement YOUR processes, not someone else's. 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events