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Prevent Automatic Creation of Ticket Based on email address or title

Hi All,

I'm looking to see if it's possible to prevent the creation of a ticket based on the email address domain or title. I have an automation set up to close out tickets based on titles, but we get hundreds of automatic responses which creates unneeded tickets, bogging up the "closed" ticket queue.  

The example is to:

  • prevent email address "testemail@test.com" from creating tickets
  • prevent creation of ticket with title "Test title"

 

Thanks!

 

2 answers

1 accepted

0 votes
Answer accepted

@Supakij Ngamwongpaiboon -

It looks like based on this Atlassian case that they are in the process of providing this functionality soon (blocking issue creation from certain email addresses).  I would add yourself as a watcher of this ticket - https://jira.atlassian.com/browse/JSDCLOUD-3836

In this case, they also mentioned a workaround.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Thanks for letting me know. We have a work around that auto deletes the tickets, it just also increments the ticket number. 

For anyone having this same issue, this is an update rolled out that addresses this:

https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-blocklist/

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