I'm looking to see if it's possible to prevent the creation of a ticket based on the email address domain or title. I have an automation set up to close out tickets based on titles, but we get hundreds of automatic responses which creates unneeded tickets, bogging up the "closed" ticket queue.
The example is to:
It looks like based on this Atlassian case that they are in the process of providing this functionality soon (blocking issue creation from certain email addresses). I would add yourself as a watcher of this ticket - https://jira.atlassian.com/browse/JSDCLOUD-3836
In this case, they also mentioned a workaround.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
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