Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Preset value for visible fields?

I'm trying to create some "templates" for standard change requests and would like to have some default Description text or Summary text on the Request Types. Is there a way to have visible fields with some preset values? I know I can hide the fields with preset values, but once the Request Type is submitted, the values are hidden and not visible to the customer.

Any insight would be appreciated!

1 answer

@Raymond Lim, you can use automation to customize some fields with values (like description changed with the actual description + email of reporter.

To show the hidden fields for customer, i use an automation to comment on issue with the value of custom field hide like "Hello Customer the value is {{issue.SelectList.value}}"

Thank you for your suggestion!


What I really need is to have a Request Type show up in the Customer Portal with preset values in the Description and other fields.


In our old ticketing system, we had Change Requests with preset values that people alter and change as they see fit before submission.

@Raymond Lim why then hidden the fields ?

Sorry for the confusion!

I was looking for preset values and stumbled across the fact that hidden fields had preset values function.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Atlympic Event: Jira Service Managemnt

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

186 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you