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Preciso que o tempo de SLA personalizado seja mostrado no portal para o cliente

Criei um SLA de acordo com um campo preenchido pelo meu usuário dentro do item.

 

Preciso que esse SLA seja mostrado na coluna do portal do cliente pra que ele acompanhe esse tempo.

 

Exemplo: 

O SLA "Tempo de resposta de setor por classificação de severidade" que mostra abaixo com o tempo restante de 167h 51m.

Captura de tela 2023-05-04 224556.png

 

Preciso que esse SLA seja mostrado na tela que o cliente tem aceso.

 

Captura de tela 2023-05-04 224513.png

 

Quando eu tento editar a coluna não funciona o JQL.

 

Captura de tela 2023-05-04 225546.png

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