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Pre-populate JSM template description field with some prompts

Nina Barley
Contributor
May 3, 2024

I'm trying to create an intake form using JSM that replicates one in a different Jira cloud instance. The problem is trying to get the description field pre-populated with prompts for the customer to answer when they create their request.

I have looked everywhere for documentation on how to do this in JSM. I can find articles about it for Jira, but haven't found anything for how to do it in a JSM template.

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2 answers

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Yatish Madhav
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May 5, 2024

@Nina Barley you can do something like https://xxx.atlassian.net/servicedesk/customer/portal/3/group/32/create/142?description=This%20wouldbe%20the%20content and add more fields as the query strings to pre populate them ... Hope you come right with this. Thank you

0 votes
John Funk
Community Leader
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May 3, 2024

Hi Nina,

you should be able to do this with a pro forma form, and not the built-in request form.

Nina Barley
Contributor
May 6, 2024

I'm not sure what you mean by pro forma form? I started with a blank form, but haven't figured out (despite lots of trial & error) how to put multiple, formatted fields into the form.

John Funk
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 20, 2024

It's an advanced form that has more functionality. 

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