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Pre-populate JSM template description field with some prompts

Nina Barley May 3, 2024

I'm trying to create an intake form using JSM that replicates one in a different Jira cloud instance. The problem is trying to get the description field pre-populated with prompts for the customer to answer when they create their request.

I have looked everywhere for documentation on how to do this in JSM. I can find articles about it for Jira, but haven't found anything for how to do it in a JSM template.

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2 answers

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Yatish Madhav
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May 5, 2024

@Nina Barley you can do something like https://xxx.atlassian.net/servicedesk/customer/portal/3/group/32/create/142?description=This%20wouldbe%20the%20content and add more fields as the query strings to pre populate them ... Hope you come right with this. Thank you

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John Funk
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May 3, 2024

Hi Nina,

you should be able to do this with a pro forma form, and not the built-in request form.

Nina Barley May 6, 2024

I'm not sure what you mean by pro forma form? I started with a blank form, but haven't figured out (despite lots of trial & error) how to put multiple, formatted fields into the form.

John Funk
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May 20, 2024

It's an advanced form that has more functionality. 

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