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Possible to make Knowledge Base public on Confluence free plan?

I am currently using Jira Service Desk and Confluence cloud services on the free tiers (we are a startup currently building out the KB).

I was wondering whether it is actually possible to allow the Knowledge Base to be available to the general public whilst we remain on these free plans?

When reading the documentation, and the onscreen settings, it seems like this should be possible; I am following this documentation, but when I try to change the Space to Public, I am getting this yellow triangle:

Screenshot at Dec 08 12-50-01.pngIf I then click through to the settings for the space, I come across this:

Screenshot at Dec 08 12-52-33.png


but clicking this does not fix the issue either.

Also the text that says 'Any active user can view this space' implies that this *should* be working.

I have tried removing the linked space and re-added it too, however this has not fixed the issue.

Should this work, or is it because I am on the free tiers?


1 answer

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Answer accepted

Hi Ashpuk,

Confluence free does not allow anonymous access to unfortunately. You can see this on under "Anonymous Access" not being supported in the free version.

I can understand the frustration that this may cause. You'll notice next to the link you're clicking is a 'Try it now' button, which requires you to Upgrade your space permissions.

Ah ok, I can see on the link provided that clarifies the case - thanks for that, and it seems pretty clear now that this is the issue!

I'm not sure if it is just me though, when looking at the screenshots I posted, the fact that those links are provided and the text that reads 'Any active user can view this space' implies (to me at least) that this should be working.

Anyways, subscription it is then - thanks again!

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