Possibility to automatically change reporter to mail address from description

[Mattice Dossche]

Is there any way to change the reporter of a ticket to an email address listed in the issue description?

Just to clarify, tickets come in via an outlook mailbox linked to the project. We also work with contact forms where the reporter is filled in automatically.

Always when a ticket comes in, I have to add the mail address first via 'Customers'. Only then can I change the reporter.

Ideally, the reporter can be changed automatically for these issues that come in via the contact form.

Can anyone help me with this?

[Jack Brickey · Accepted solution]

Hi Maticce,

It should be possible, as I have seen others commenting on this in the community, to use automation to analyze the incoming issue. I have achieved similar goals by interrogating the description and setting various values for the issue. You can inspect the description for an email address, and then set the reporter to that value. I would suggest searching the community for similar posts to help you establish the rule structure.