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Portal customers unable to register for an account

Joe Griffiths
Joe Griffiths Nov 30, 2021

We've set up a new Jira Service Management instance, when users are registering to use the portal to raise requests they are being emailed a registration link that is invalid. Does anyone know how i can ensure customers can register for a portal account?

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Dave Mathijs
Dave Mathijs
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Nov 30, 2021

Hi @Joe Griffiths , welcome to the Atlassian Community!

Have a look at this documentation article: https://support.atlassian.com/jira-service-management-cloud/docs/how-global-permissions-affect-project-permissions/

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