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New to Jira and working in Jira Service Mgt. building out a project/portal for a customer. I chose the It Service Mgt. template but I am NOT seeing the request types when I go through the channel to visualize the customer board.
Welcome to the community.
What are you currently seeing?
Also make sure you are a customer or an agent on the project.
Request Types need to be configured via the Project Settings option in the left project menu options (completely at the bottom of the list).
There the option Request Types needs to be selected to configure them.