Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Porcentaje cumplimiento SLA

Hola equipo!

Tengo una consulta, administro y configuro Jira Service Management y nuestro cliente nos solicita lo siguiente:

Quiere ver (Como se muestra en la captura) un ranking de clientes, junto a la cantidad de tickets creados, y el porcentaje de cumplimiento de SLA, todo eso definiendo un intervalo de tiempo, es decir, que se puedan elegir fechas para realizar comparaciones entre mes y mes. 
Actualmente sé que Jira ofrece los informes y de ahí se puede sacar el porcentaje, pero para saber el número por cliente hay que ingresarlo manualmente y resulta engorroso al tener más de 70 clientes. Y además, tampoco muestra la cantidad de tickets creados por cliente. ¿Existe algún gadget o complemento que permita realizar esto?

Desde ya, muchas gracias! Captura1.JPG

0 answers

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

335 views 9 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you