Hi there, I wanted to know how I go about adding a pop-up window for comments when a JSD agent changes the workflow status.
At the moment an agent would add a comment informing the colleague that their request has been done and we are awaiting their approval. So the steps an agent would take are:
The colleague would receiver two email notifications, the comment and the status change.
I want to change the steps so that the agent would
Now the status changes and one email goes out to the colleague with both the comment and the approval request button.
Thanks in advance for any help :)
Hi @Nick Dring ,
You can map a screen to a transition. See https://confluence.atlassian.com/jirakb/map-a-screen-to-a-workflow-transition-in-jira-server-720634253.html
When you create screen without fields the only thing that is shown is the comment.
Is this what you are looking for?
Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events