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Pop comments window when changing issue workflow

Hi there, I wanted to know how I go about adding a pop-up window for comments when a JSD agent changes the workflow status.

At the moment an agent would add a comment informing the colleague that their request has been done and we are awaiting their approval. So the steps an agent would take are:

  • Click on the comment field
  • write the comment
  • click on share
  • go change the status by selecting Waiting for Approval in the Workflow drop down.

The colleague would receiver two email notifications, the comment and the status change.

I want to change the steps so that the agent would

  • change the status by selecting Waiting for Approval in the Workflow drop-down (which brings a pop-up window where the agent can add comments)
  • agent writes comments
  • click on share

Now the status changes and one email goes out to the colleague with both the comment and the approval request button.

Thanks in advance for any help :)

1 answer

1 accepted

2 votes
Answer accepted

Hi @Nick Dring ,

You can map a screen to a transition. See 

When you create screen without fields the only thing that is shown is the comment.


Is this what you are looking for?

Regards Marco

Marco that is exactly what I was looking for, thanks!

Screen mapped to transition :)



Like Marco Brundel likes this

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