Please help me out how these notification is triggering i haven't configured this

[Sreenadh]

Hi,

Please help me out how these notification is triggering i haven't configured this

Please help me out which email action is triggering for above email notification.

(or) Do i need to check in another place if yes please help me out on the same.

Thanks,

[Joseph Chung Yin]

@Sreenadh -

This type of notification is coming from the Issue Created event.  Are you a member of the "Service Desk" group, if so, this is why you are getting that notification as the notification scheme is calling out for the Group (Service Desk) in the event.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Sreenadh]

Hi @Joseph Chung Yin 

Thanks for the response. yes i am part of the Service Desk Group.

But same kind of email is not triggering in the some other instance which i have configured the same manner.

Please help me out where should i need to check.

Thanks,

[Joseph Chung Yin]

@Sreenadh -

You will have to compare the notification scheme used between different projects in your env.  What do you mean by "other instance"?  - Different JSM project or different site setup?

Best, Joseph

[Sreenadh]

Different Jira instance.

[Joseph Chung Yin]

@Sreenadh -

If it is for a difference Jira instance, then you need to verify:

1) You are a member of the same group named "Service Desk" in both instances.

2) Your account have the same setup in both instances (i.e. licenses etc...)

Best, Joseph