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Personnalized email for client survey.

Alesandro Senerchia August 14, 2024

The current settings of JSM is when a agent resolves a ticket, a email is sent out indicating that the issue has been resolved and will display the client survey towards the bottom of the email.

Our clients complain that they don't necessarily scroll down to answer the survey, thus losing some feedback from them.

How can we go on to have a separate email sent out displaying only the survey and that the results are shown in the satisfaction report in JSM?

1 answer

0 votes
Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 14, 2024

You would need an app from the Marketplace in order to do that. The built-in survey cannot be sent as a separate email.

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